Problem Solving

  • Short Course
  • Level: Foundation
  • Study time: 10 mins
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Free Course
This Problem Solving Training is the perfect starting point to improving anyone’s problem solving skill set & understanding the importance of problem solving.

This course is designed to give users the information and tools they need to identify problems, how to correctly identify problems when they appear, and how to create and apply solutions to remedy these problems.

Please note! This course is only available for a limited time!
After this time, the course will be removed from our Course Catalogue and will not be available for completion.
Who is this course for?
Course Modules
Learning Outcomes
Technical Requirements

Who Is This Course For?

Regardless of the industry sector a person works in and their job role, they are likely to be involved in problem solving for the most part of their workday.

Generating inventive solutions to problems is essential for most employees, and whilst problem solving comes naturally to some, others need to remind themselves of the best practices surrounding problem solving.

This short online training course explores the thinking process, helps the user to understand how to pinpoint problems, and how to apply outcome-based thinking.

 Please note   There is no assessment or certificate attached to this training.

Course Modules

  • What is Problem Solving?
  • Problem Solving Process

Learning Outcomes

  • Be able to better analyse problems
  • Understand how to implement practical solutions to solve problems
  • Be more confident in problem solving


There is not assessment or certificate attached to this training.

Technical Requirements

Please make sure you are familiar with our technical requirements before commencing a course:

 Web browser: Google Chrome or Firefox. Some of our courses/elements of courses will not work on other internet browsers.

 Device: Although our courses work on any device connected to the internet, we recommend a desktop or laptop for optimal learning experience.

 Internet: You need to have an internet connection to access any of our online training courses.

 PDF Reader: Some of our courses come with PDFs and Word documents for download. You need to ensure that you have a PDF reader and word processor on your device to access these documents if you would like to download them.



  • Each of our courses comes with a certificate which you can use to demonstrate your knowledge to the world.
  • Some of our courses have assessments attached to them and you must achieve a certain mark to pass the assessment and gain your certificate.
  • The certificates are printable, and will be saved in your Care Academy profile where they will remain for as long as you keep your Care Academy account. For further information about downloading your certificate after you have exited a course, visit our Virtual Help Desk.

    Your certificate will be personalised with the name which you enter on completion of the course.
    • Name of the course completed
    • Date that the course was completed
    • Expiry date of certificate (where applicable)
    • Stamps of approval and/or accreditations
    • Learning outcomes of what you have learned during your training
    • Assessment score (only applicable for some courses)
    Example Certificate

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