Terms and Conditions

Making a booking confirms adherence to these Terms and Conditions

  1. Bookings

    1.  Care Academy courses can be booked via email, telephone, online or in person.

    2. Once a booking has been placed, Terms and Conditions, and a Financial Agreement (if required) will be issued to be signed.

    3. Once the Terms and Conditions, and the Financial Agreement have been returned, the booked places will be secured. Online bookings denote agreement to the Terms and Conditions.

    4. Any bookings which require changes must be communicated with Care Academy as soon as possible.

    5. Bookings must detail the requested information for each learner. Care Academy cannot be held responsible for incorrect information or spelling of names submitted to them.

    6. Confirmation of bookings will be emailed on receipt of the booking

2. Attendance

  1. Attendance to training is granted if the following conditions are met:

    1. Unless otherwise arranged course fees are paid in full prior to the course starting;

    2. Course candidates meet the criteria to attend the desired training course;

    3. Managers and candidates can demonstrate a need for the desired training in their area of business or work place.

    4. Unless otherwise stated, course places are filled on a first-come, first-served basis.

3. Payment

  1. Payment for training must be received in full at the time via invoice. If you require an invoice, please contact Care Academy to discuss.

  2. Credit/debit card payments are processed using Citipay.

  3. Payments which are more than 30 days late will incur a 5% charge of the total bill. Payments between 60 and 89 days late will incur a 10% charge of the total bill. Payments 90 days or more late will incur a 40% charge of the total bill.

4. Cancellations

  1. Cancellations made by the candidate, their line manager or their place of business, for any reason, will be subject to the following cancellation schedule:

    1. Number of Days Notice Proportion of Fees Payable

    2. 0 - 14 100%

    3. 15 - 28 50%

    4. 29 + 0%

  2. In the event that we have to cancel your course, you will be offered an alternative training date.

  3. If this alternative date is not suitable, you will receive a full refund.

  4. Care Academy will not be held liable for any transport or accommodation costs in the unlikely event of a course being cancelled.

  5. Please note, due to circumstances beyond Care Academy’s control, speakers, venue, content and timings may vary. Care Academy reserves the right to cancel or re-schedule the event if necessary. In the case of cancellation by Care Academy a full refund of course fees will be made. In the event of a re-schedule course fees will be transferred to the new date. Delegates who cannot make the revised date should follow the cancellation or delegate substitution procedures above, delegates will not be required to request cancellation 28 days before the course if the new date makes this impossible.

5. Transfer of course places

  1. Course places are non-transferable. As such, if a candidate cannot make the training that they were scheduled to attend, they will have to cancel their place.

  2. The cancelled place will be filled at the discretion of the Care Academy Manager, and may depend on if a waiting list is held for the course.

6. Waiting lists

  1. In the event of a training course being full, the candidate’s name may be added to a waiting list. Course fees will not be charged until a place is confirmed on the training course.

  2. Unless otherwise stated, waiting lists are managed on a first-come, first-served basis.

  3. Being on a waiting list for a course does not give automatic right to the same training course on the next date. If a candidate is on a waiting list but is unable to secure a place on the desired training course, they must reapply to book onto the next available course date.

7. Discounts

  1. Care Academy, may, at its discretion offer discounts on courses or events. Discounts are subject to availability and only one discount code or offer can be redeemed per booking.

  2. Course candidates who have booked a course or event using a discount code or offer, and need to cancel their place will only be refunded the monies paid, and not the cost of the un-discounted course.

8. Sickness/inclement weather

  1. In the event of sickness/inclement weather being the cause of course cancellation, the cancellation information above will stand.

  2. In the event of inclement weather, we will endeavour to contact course candidates as soon as possible to notify them of training cancellations.

9. Force majeure

  1. In the event of causes beyond the control of Care Academy occurring, Care Academy will not be liable for any of its obligations under these Terms and Conditions.

  2. Examples include, but are not limited too: fires, riots, labour disputes, insurrection, delays in transport, inability to obtain supplied, requirements or regulations of any civil or military duty, jury duty, act of God, war, requisition or restriction of energy consumption.

  3. In such an event, Care Academy shall be entitled a reasonable extension of time for the performance of any of its obligations delayed by any such events.

10. Grievances

  1. Any grievances that arise as a result of training or teaching provided by the Care Academy, must be reported and dealt with using the LV Care Group Grievance Policy.

11. Equal Opportunities

  1. All course candidates will be given equal opportunities to learning, teaching and support.

  2. If a candidate feels that they have been treated unequally, this must be raised.

12. Data Protection

  1. Data Protection will be adhered too as per our Data Protection Policy.

13. Quality Assurance

  1. Quality assurance is provided both internally and externally, as per the regulations of the course provider.

  2. Any concerns regarding Quality Assurance must be directed to the Care Academy Manager or the Compliance and Special Projects Manager.

14. Confidentiality

  1. Confidentiality will be respected at all times.

  2. In the event that a trainer is made aware of poor practice, a safeguarding concern, or illegal activity, that trainer must report this information to the Care Academy Manager.

  3. The Manager must then act appropriately, which may include making a Safeguarding referral, or contacting the police and inform the Care Academy’s Special Projects Manager must also be notified.

15. Care Academy responsibilities

  1. Care Academy is responsible for:

    1. Providing and delivering training which is accessible to external candidates;

    2. Keeping appropriate training records;

    3. Meeting the learning requirements of individuals, as far as is practicably possible.

    4. Providing training in a safe and secure environment which is conducive to learning;

    5. Providing training which is matched against current frameworks and standards applicable to healthcare in Jersey;

    6. Making accessible to course candidates the policies which are applicable to them when attending training.

16. Customer manager responsibilities

  1. All customer managers are responsible for:

    1. Ensuring that information and skills gained from Care Academy training is implemented in the manner that the course candidate was trained;

    2. Monitoring compliance of the implementation of training;

    3. Evaluate the effectiveness of the training in their area of work;

    4. Accept responsibility for the overall training and development in their place of work;

    5. Follow through with training with any work-based competency documents relevant to that candidate and their training;

    6. Accept responsibility for the signing of any work-based competency documents signed during the candidate’s employment;

    7. Accept responsibility for ensuring that employees have access to, and are up-to-date in mandatory and statutory training, and any other training relevant to the employees role.

17. Course candidate responsibilities

  1. Course candidates who are employees of any companies are responsible for attending training that has been arranged for them to attend.

  2. Course candidates are required to:

    1. Act in a positive manner, conducive with a positive learning environment;

    2. Notify their trainer if they feel that they require additional learning support to help them achieve their training requirements, i.e. disability, dyslexia, dyspraxia, dyscalculia, English as a second language. Trainers cannot assume physical, mental or learning disabilities and cannot assume support which may be required;

    3. Be respectful of the views, backgrounds and experiences of others.

    4. Be responsible for their own performance when applying training in their own place of work;

    5. Be punctual for training. You may not be able to attend a course if the trainer deems that you have missed significant information at the beginning of the course which is relevant to overall achievement. The trainer is not obliged to offer one-to-one support during break times, lunchtimes or after the training in order to ‘fill-in’ what the late candidate missed;

    6. Be responsible for engaging with their trainer if they do not understand their training;

    7. Be responsible for applying training in their place of work within the scope of their role, their limitations and the training received.

    8. Candidates who work for external companies must notify their line manager if they cannot attend training, and must organise their own re-attendance. External candidates must follow their own company policies for informing their line managers if they cannot attend training

  3. The trainer has the right to ask candidates to leave and not return for the remainder of the training course if the candidate exhibits poor behaviour. Poor behaviours may include, but are not limited too:

    1. Continuous use of foul language;

    2. Deliberate non-participation;

    3. Inappropriate use of social media in class.

    4. In the event of a candidate being asked to leave a training session, then the full cost of the training will still apply.

  4. Course candidates who are responsible or accountable to a code of conduct or professional body must work within the limitations set by those codes and bodies;

    1. Nurses are accountable to the Nursing and Midwifery Council via the NMC ‘The Code Professional standards of practice and behaviour for nurses and midwives’ (2015);

    2. Healthcare support workers are responsible to the States of Jersey ‘Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in Jersey’ (2015);

    3. Counsellors and psychotherapists are accountable to the British Association for Counselling and Psychotherapy or the UK Council for Psychotherapy, as relevant.

18. Certification

  1. Certificates are included within the course fees and will be awarded following attendance of training. Certificates are either printed in-house, or are provided externally. Externally provided certificates may therefore have a delay in being distributed.

  2. If training requires follow-up work, such as a portfolio of work, certificates will be awarded following the successful completion of such work.

  3. Replacement certificates will be charged as follows:

    1. ALERT - £18;

    2. BEACH - £8;

    3. Any other certificate - £6.

  4. Replacement certificates as a result of a misspelled name which was an error will incur a charge by the candidate. Candidates must ensure that their names are spelled correctly on the register when attending the training session.

  5. Replacement certificates will be available for collection from the Care Academy. Postage of certificates will incur an additional postage and packaging fee.

  6. Replacement coursebooks or workbooks will be charged at their RRP plus 10%. Postage of coursebooks or workbooks will incur an additional postage and packaging fee.

19. Course evaluation

  1. Training sessions must be evaluated in order to ensure quality of training provided.

  2. Candidates are not obligated to fill out evaluation forms, however trainers must make a concerted effort to collect course feedback.

  3. Managers are encouraged to feedback the effects of training to the Care Academy Manager, in order that the service may be continued or improved as required.

20. Changes and withdrawal of courses

  1. Dependent on the standards and frameworks applicable in Jersey, standards set by course providers and best practice guidelines, Care Academy reserve the right to amend the contents of training courses without notice.

  2. Dependent on the demand for a training course, Care Academy reserves the right to cancel courses if minimum numbers are not met.

21. Photography and video

  1. On occasions, Care Academy may take photographs and videos which may be used for teaching and learning purposes, and promotion of events and courses run by Care Academy (both online and in print).

  2. By booking onto and attending an event or course held by Care Academy, course candidates are agreeing that they are aware of this practice, and have no objections to their image or voice being used for these purposes.

    1. If a course candidate does not wish to have their image of face recorded, this must be raised with the Care Academy manager as soon as possible.

22. Termination

  1. Either party may terminate the agreement upon the receipt of written notice where the other party is found to be in breach of its obligations under the contract.

  2. Where such a breach is capable of remedy, the notice shall become immediately effective upon the failure to remedy the breach and the expiry of 30 days of the date of the notice.

  3. Where the breach is not capable of remedy, the notice shall be immediately effective.

  4. Where the conditions at the customer’s site have materially altered, or the customer requirements have materially altered, either through the actions of the customer of a third party, Care Academy reserves the right to terminate the contract.

  5. Should the customer become involved in becoming insolvent, as defined by the Bankruptcy (Jersey) law (1990); or subject to winding up as defined by the Companies (Jersey) law (1991); or should a receiver or administrator be appointed in respect of any part of its business, then OST shall be entitled to terminate a relevant service contract immediately and claim for the full cost of any completed work and the cost of bringing any incomplete work to an orderly conclusion.

23. Liability & Warranties

  1. Care Academy warrants that it will use reasonable care in performing its obligations under the Service Contract to a standard which conforms to generally accepted industry standards and practices.

  2. Care Academy expressly does not warrant that any result or objective, whether stated in the Service Contract or not, shall be achieved, be achievable or be attained at all or by a given date.

  3. The customer acknowledges that time shall not be of the essence unless expressed to be so in writing signed by Care Academy.

  4. Care Academy shall not be responsible for any loss of data by the customer unless caused by its own fault or negligence.

  5. Care Academy’s liability under or in connection with the Service Contract whether arising in contract, tort, negligence, breach of statutory duty or otherwise howsoever, shall not exceed the sums paid to Care Academy under the Service Contract in the 12 months immediately preceding the alleged wrongful act.

  6. Neither party shall be liable to the other party in contract, tort, negligence, breach of statutory duty nor otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by that other party of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profit, business or goodwill.

  7. The Customer shall indemnify and hold harmless Care Academy and all directors, officers, employees and agents of Care Academy from and against any and all claims, damages, losses, liabilities, actions, demands, proceedings and expenses arising out of or relating to the use of any Software by the customer.

  8. The Customer acknowledges that, in entering into the Service Contract, no reliance is placed on any representation, warranty or other provision except as expressly provided in the Service Contract, and any conditions, warranties or other terms implied by statute or otherwise are excluded to the fullest extent permitted by law. For the avoidance of doubt, the customer agrees that all restrictions of Care Academy’s liability contained in the Service Contract, including these terms, are fair and reasonable for the purposes of the Supply of Goods and Services (Jersey) Regulations 2010 (as amended).

24. Assignment

  1. The customer shall not assign, transfer, novate, charge, part with possession or otherwise dispose of any of its rights or obligations here under without the prior written consent of Care Academy such consent not to be unreasonably withheld or delayed.

25. Notices

  1. Any notice document or request to be given or served here under may be given or served by sending it by hand, email or by special delivery post to the address of Care Academy or the customer. Any notice document or request sent shall be deemed to have been given: (a) in the case of delivery by hand when delivered; (b) in the case of email, during business hours, the receipt rule applies unless system error, whereby there will be no fault on either party; (c) in the case of special delivery post, 3 working days after the date of posting.

26. Headings

  1. The headings of clauses in these terms and conditions are included for convenience and shall not affect the interpretation or construction of these terms and conditions.

27. Severability

  1. If any provision in this agreement shall be found to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other provisions of this agreement and all provisions not affected shall remain in full force and effect.

28. Entire Agreement

  1. The Service Contract contains the full and complete understanding between Care Academy and the customer and supersedes all prior arrangements and understandings whether written or oral appertaining to the subject matter of the Service Contract and may not be varied except by an instrument in writing signed by all of the parties to this agreement.

29. Law

  1. Each contract between Care Academy and the customer shall be governed by and construed in accordance with law of the Island of Jersey and both Care Academy and the customer agree to submit to the non-exclusive jurisdiction of the courts of the Island of Jersey.

30. Logo use

  1. Care Academy logos cannot be used without prior permission of Care Academy. Equally, logos appearing on the Care Academy website and on Care Academy literature cannot be used just because a learner attended a course at Care Academy. Individuals should approach relevant organisations prior to using their logos for private or commercial use.

31. Non-attendance

  1. Course fees will not be refunded if a learner does not attend part or all of a course.

  2. Learners arriving late or leaving early may not be entitled to pass the course and may be required to book onto another course date.

    1. In such a case, the first course will not be refunded.​

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Charles House, Charles Street, St Helier JE2 4SF

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