Level 2 Conflict Management

  • Age: 16+
  • Level: Intermediate
  • Study time: 2 hours
Develop your skills to manage conflict with our online course
Lesson series
This theoretical course is for ideal those who wish to expand their knowledge and learn key techniques for managing conflict in any workplace environment.
  • Modules: 5
  • Exams: 4

  • Learners for this course must be aged 18 years old or older - learners must use this course in line with our Child Protection Policy
  • Minimum of level 2 literacy is recommended (GCSE grade C/level 4 or above)
  • You will need access to a computer and internet connection to complete this course
Who is this course for?
Course Modules
Learning Outcomes
Technical Requirements

Who Is This Course For?

 Anyone who needs conflict management training as part of their paid or voluntary role.

Course Modules

  • Communication
  • Human responses in conflict situations
  • Assessing and reducing the risks in conflict situations
  • De-escalating conflict in emotive situations
  • Good practice following a conflict situation

  • Learning Outcomes

  • Know how communication can be used to solve problems and reduce the likelihood of conflict
  • Know the factors that influence human responses in conflict situations
  • Know how to assess and reduce risks in conflict situations
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict situations

  • Assessment

    You must gain a minimum the minimum pass mark in each of the end of module assessments in order to gain your certificate for this course. You can attempt the assessments as many times as you would like.

    Technical Requirements

    Please make sure you are familiar with our technical requirements before commencing a course:

     Web browser: Google Chrome or Firefox. Some of our courses/elements of courses will not work on other internet browsers.

     Device: Although our courses work on any device connected to the internet, we recommend a desktop or laptop for optimal learning experience.

     Internet: You need to have an internet connection to access any of our online training courses.

     PDF Reader: Some of our courses come with PDFs and Word documents for download. You need to ensure that you have a PDF reader and word processor on your device to access these documents if you would like to download them.



  • Each of our courses comes with a certificate which you can use to demonstrate your knowledge to the world.
  • Some of our courses have assessments attached to them and you must achieve a certain mark to pass the assessment and gain your certificate.
  • The certificates are printable, and will be saved in your Care Academy profile where they will remain for as long as you keep your Care Academy account. For further information about downloading your certificate after you have exited a course, visit our Virtual Help Desk.

    Your certificate will be personalised with the name which you enter on completion of the course.
    • Name of the course completed
    • Date that the course was completed
    • Expiry date of certificate (where applicable)
    • Stamps of approval and/or accreditations
    • Learning outcomes of what you have learned during your training
    • Assessment score (only applicable for some courses)
    Example Certificate

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