Level 2 Conflict Management

  • Age: 16+
  • Level: Intermediate
  • Study time: 16 hours
Develop your skills to manage conflict with our online course
Lesson series
This theoretical course is for ideal those who wish to expand their knowledge and learn key techniques for managing conflict in any workplace environment.
  • Modules: 5
  • Exams: 4

  • Learners for this course must be aged 18 years old or older - learners must use this course in line with our Child Protection Policy
  • Minimum of level 2 literacy is recommended (GCSE grade C/level 4 or above)
  • You will need access to a computer and internet connection to complete this course

What's included?

  • 11 e-books
  • 12 self-led presentations
  • 4 assessments
  • Full reference list with useful links for further reading
  • Certificate on successful completion of the course

Course Aims

  • Know how communication can be used to solve problems and reduce the likelihood of conflict
  • Know the factors that influence human responses in conflict situations
  • Know how to assess and reduce risks in conflict situations
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict situations

Course Modules

  • Communication
  • Human responses in conflict situations
  • Assessing and reducing the risks in conflict situations
  • De-escalating conflict in emotive situations
  • Good practice following a conflict situation

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