Level 2 Conflict Management

Age: 16+
Level: Intermediate
Study time: 2 hours

Develop your skills to manage conflict with our online course

Lesson series

This theoretical course is for ideal those who wish to expand their knowledge and learn key techniques for managing conflict in any workplace environment.

Modules: 5
Exams: 4

Who is this course for?

Course Modules

Learning Outcomes

Assessment

Accreditations

Technical Requirements

Certification

Who Is This Course For?

Anyone who needs conflict management training as part of their paid or voluntary role.

Course Modules

Communication

Human responses in conflict situations

Assessing and reducing the risks in conflict situations

De-escalating conflict in emotive situations

Good practice following a conflict situation

Learning Outcomes

Know how communication can be used to solve problems and reduce the likelihood of conflict

Know the factors that influence human responses in conflict situations

Know how to assess and reduce risks in conflict situations

Know how to communicate effectively and de-escalate conflict in emotive situations

Know good practice to follow after conflict situations

Assessment

You must gain a minimum the minimum pass mark in each of the end of module assessments in order to gain your certificate for this course. You can attempt the assessments as many times as you would like.

Technical Requirements

Please make sure you are familiar with our technical requirements before commencing a course:

Web browser: Google Chrome or Firefox. Some of our courses/elements of courses will not work on other internet browsers.

Device: Although our courses work on any device connected to the internet, we recommend a desktop or laptop for optimal learning experience.

Internet: You need to have an internet connection to access any of our online training courses.

PDF Reader: Some of our courses come with PDFs and Word documents for download. You need to ensure that you have a PDF reader and word processor on your device to access these documents if you would like to download them.

Each of our courses comes with a certificate which you can use to demonstrate your knowledge to the world.

Some of our courses have assessments attached to them and you must achieve a certain mark to pass the assessment and gain your certificate.

The certificates are printable, and will be saved in your Care Academy profile where they will remain for as long as you keep your Care Academy account. For further information about downloading your certificate after you have exited a course, visit our Virtual Help Desk.